Service Level Agreement

DNN4Less aims to achieve 99.9% Web Site Availability for all customers. Except under the conditions mentioned below, if the Web Site Availability of customer’s Web site is less than 99.9%, DNN4Less will issue a credit to customer according to the table below. The credit will be calculated based on the monthly service charge for the affected Services.

Website Availiablity Total Downtime in 30 Days Credit Percentage
99.9 to 100% 0 to 43.2 minutes 0%
98% to 99.8% 43.2 mins to 14 hrs 24 mins 10%
95% to 97.9% 14 hrs 24 mins to 36 hrs 25%
90% to 94.9% 36 hrs to 72 hrs 55%
89.9% or below more than 72 hrs 100%

Coverage & Terminology

This 99.9% Uptime Guarantee applies to you (“customer”) if you currently hold an account with any of the Shared Web Hosting, Reseller Hosting, VPS Hosting and Dedicated Hosting services from DNN4Less (the “Services”) and your account is current (i.e., not past due) with DNN4Less.

As used herein, the term “Web Site Availability” means the percentage of a particular month (based on 24-hour days for the number of days in the subject month) that the content of customer’s Web site is available for access by third parties via HTTP, as measured by DNN4Less.

As used herein, the term “DNN4Less” represents the company DNN4Less.com, DNN4Less.eu, DNN4Less.co.uk.